Privacy Policy

Last updated: 5 October 2026

This Privacy Policy explains how DivyanshFit (“we”, “us”, “our”) collects, uses and protects your personal data when you visit divyanshfit.com, book a Fat Loss Diagnosis Call, join a coaching programme or contact us. We process personal data in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Who we are

DivyanshFit is an online fat loss coaching service founded by Divyansh Singh. For any privacy question or request, email support@divyanshfit.com.

2. What personal data we collect

• Details you give us when booking or enquiring: your name, email address and WhatsApp or phone number, and anything you write in our contact form.
• Booking details: the date and time you choose for your call, and the information you share on the booking form.
• Coaching information: if you become a client, details you choose to share about your goals, schedule, eating habits, training history, body measurements, progress photos and relevant health information. We only collect health information that is needed to coach you safely, and only with your consent.
• Payment details: payments are processed by Razorpay. We receive a payment confirmation and reference number. We never see or store your full card number, UPI PIN or banking passwords.
• Usage data: basic technical data such as your device, browser, pages visited and how you arrived on our site, collected through cookies and similar tools described below.

3. Why we use your data

• To process your payment and confirm your booking.
• To deliver your Diagnosis Call, your toolkit and, if you join, your coaching programme.
• To contact you about your booking or programme by email, phone or WhatsApp, including reminders and follow ups.
• To reply to your messages and handle refund requests.
• To understand how visitors use our website and to measure and improve our advertising.
• To meet our legal, tax and accounting obligations and to prevent fraud.

We use your data on the basis of the consent you give when you submit your details, and where needed to fulfil the service you have paid for or to comply with the law.

4. We never sell your data

Your personal data is never sold, rented or traded to anyone. Like every online business, we rely on a small number of trusted, well known services to run our website, take payments and book your call. They handle data on our behalf, only for the job we use them for, and they are not allowed to use it for their own purposes.

• Secure payments: Razorpay processes your payment. Your card, UPI and bank details go directly to Razorpay and are never seen or stored by us.
• Booking your call: Cal.com shows our calendar and records the time you pick, along with the name and email you enter there.
• Running the website and email: our hosting and email providers store the site and the messages you send us.
• Improving our website and ads: Meta and Google analytics tools tell us how visitors use our site, such as which pages are visited and whether a booking was made, so we can improve the site and our advertising. See section 5 to control this.
• Client videos: videos are hosted on YouTube and only load when you press play.
• Your coach: the certified coach from our team who takes your call or coaches you can see the details needed to help you.

We will only disclose your data to anyone else if the law requires it, for example a valid court order. Some of the services above may store data on secure servers outside India, with appropriate safeguards in place.

5. Cookies and tracking

Our website uses cookies and similar technologies, including the Meta Pixel and Google analytics tools, to understand how visitors use the site and to measure our advertising. You can block or delete cookies at any time in your browser settings, and you can manage ad preferences in your Facebook, Instagram and Google account settings. Some parts of the site may not work as intended if cookies are blocked.

6. How long we keep your data

• Booking and enquiry details: up to 2 years after your last contact with us.
• Coaching records: for the length of your programme and up to 2 years after it ends, so we can support you if you return.
• Payment and invoice records: for as long as Indian tax and accounting laws require.

After this, we delete or anonymise your data.

7. How we protect your data

We use reasonable security measures, including encrypted (HTTPS) connections, access limited to the people who need it, and trusted providers with their own security standards. No system is completely secure, but we work to protect your information and will act promptly if a breach affects you.

8. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Ask what personal data we hold about you and how we use it.
• Ask us to correct, complete or update your data.
• Ask us to delete your data, unless we must keep it by law.
• Withdraw your consent at any time. This will not affect anything we did before you withdrew it, but we may not be able to continue providing our services.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and if it is not resolved, complain to the Data Protection Board of India.

To use any of these rights, email support@divyanshfit.com. We reply within 30 days.

9. Grievance Officer

Divyansh Singh
Email: support@divyanshfit.com
We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

10. Children

Our services are meant for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date at the top.

12. Contact

Questions about this policy? Email support@divyanshfit.com.